Support & Consultations
Get help with documents, websites, procurement, events, and assistive technology.
Response target: within 2 business days
Service promise
The Accessibility Program Office coordinates requests with Arizona Digital, DRC, UCATT, Procurement, and partner teams. Submit a request and we will respond within two business days with next steps.
You don't need perfect language or to know the rules before reaching out—plain-language descriptions of what you're seeing are enough.
How can we help?
Use this quick map to choose the right form, or try our interactive decision guide or accessibility wizard to find exactly what you need.
Not sure which option to pick?
- Students: Start with the Student guide or submit an Access Report if you hit a barrier.
- Faculty and instructors: Use the Teaching & Learning hub for courses and the consultation form if you need reviews or media support.
- Staff and units: Use the Procurement & Vendors hub when buying or renewing tools, or request a web, app, or document review through the consultation form.
Review my digital content
Websites, apps, documents, or media that need accessibility feedback.
Captioning & ASL
Schedule CART, ASL, or Panopto captioning for events and courses.
Procurement & vendor access
Need help evaluating VPATs or adding accessibility clauses?
Report a barrier
Let us know about inaccessible experiences so we can respond quickly.
Quick reference cards
Download printable cheat sheets for Word, PowerPoint, email, and more.
Service catalog & SLAs
| Service | Owner | SLA | Notes |
|---|---|---|---|
| Accessibility consultation | Accessibility PMO + Arizona Digital | Respond in 2 business days, meeting within 5 | Includes web, app, document reviews |
| Captioning & ASL scheduling | UCATT + DRC | Standard: 3 business days; rush: as available | Provide event/course info and media length |
| Procurement accessibility review | Procurement + Accessibility QA | 10 business days for first response | Requires VPAT, vendor contact, use cases |
| Barrier response | Accessibility PMO + DRC | Initial response within 2 business days | Escalate critical issues immediately |
See the detailed SLA matrix in service levels.
Office hours & drop-ins
- Accessibility office hours: Tuesdays 2–4 p.m. (Teams).
- Document remediation lab: Thursdays 10–11 a.m. (Zoom).
- Developer code reviews: Fridays 11 a.m.–12 p.m. (Teams).
Check the training calendar for links.
Feedback
After your consultation, complete the follow-up survey to help us improve. Email accessibility@arizona.edu for urgent questions.
Students will not get in trouble for reporting barriers or asking questions—it simply helps us fix what's not working.