University Commitment to Captioning

The University is committed to ensuring that information is accessible to everyone who uses University resources, including students, faculty and staff, campus visitors and visitors to University-supported websites. Captioning and/or transcription is an essential part of ensuring access to audio/video materials, and in some cases is required by federal law.

Disability Resources (520.621.3268; itAccess@email.arizona.edu) is your resource in using captions and transcripts.

Contact DRC for assistance with:

  • Recognizing when materials must be captioned
  • Locating captioned media
  • Creating captioned media
  • Arranging for captions to be added by an outside vendor

Materials that require captioning and/or a transcript:

The University is legally obligated to caption or provide a transcript of the following materials:

  • Audio/video content that is mandatory for all students
  • Online/hybrid courses or educational programs, when a student who uses captioning as a reasonable accommodation is registered in the course
  • Audio/video content that is shown as part of a face-to-face course or educational program, unless an interpreter or CART writer is present
  • Audio/video content that is mandatory for all employees, such as employee training videos
  • Audio/video content that is job-related for employees who use captioning as a reasonable accommodation
  • Audio/video material requested to be accessible by a disabled individual as a reasonable accommodation
  • When posting audio/video content that is not already captioned or accompanied by a transcript, the following statement must be posted in close proximity:
    • “To request a transcript or a captioned version of this audio material as a disability-related accommodation, please contact Disability Resources at itAccess@email.arizona.edu or 520-621-3268.”

Good practice regarding audio/video material:

  • Adding captions or creating a transcript for audio/visual media is always good practice.
    • Captions benefit deaf and hard of hearing individuals, non-English speakers, those with learning disabilities, visual learners and all users in a noisy environment.
    • Captions and transcripts make audio material searchable.
  • Departments should purchase only audio/video materials that include captioning.
  • University personnel should work with the vendor and seek DRC support as needed. University departments that create audio/video content should include plans for captioning as a part of the original production. This includes building the cost of captioning into the project’s budget. Projects that are created using a script can be captioned inexpensively, and it is generally less expensive to add captions from the onset rather than adding them after the fact when a request is received. Contracting with a professional firm to complete the captioning is recommended. Disability Resources can provide referrals.
  • Audio/video content posted to high traffic University web pages should be captioned. The University community includes a number of individuals who require or benefit from captions, and it is preferable for captions and transcripts to be immediately available, rather than added retroactively when requested.

Captioning Resources and Tutorials

Captioning is beneficial for many reasons. Read more on who uses captioning - the study may surprise you!